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To maintain quality of our
professionalism, we have a strong and well-qualified service team.
Our engineers have qualification such as Cisco Certified Network
Professionals (CCNP), Microsoft Certified System Engineers (MCSE),
Certified NetWare Engineer (CNE), Certified Lotus Professional (CLP)
and Compaq Accredited System Engineer (CASE). We have gained a sound
reputation on technical support to our customers in China.
Our Customer Service Centers has invested substantially in depot
repair facilities and engineer training. It also maintains different
kinds of spare parts for prompt replacement of faulty parts.
We also equipped a computerized service request log system, which
record all the field service history. It helps to monitor and
analyze service performance and provide periodic service summary
reports to customer.
Besides hardware warranty service, we offer packaged service
contracts to our customer for different areas of IT support.
Technical Support Services
We offer outsourcing on-site support service to customers for
tackling their technical problems. We investigate, diagnose and
isolate problems; moreover, we suggest solutions according to
customers’
requests. Our technical support coverage includes software or system
installation and upgrades. In addition, we provide dial-in helpdesk
service for any telephone request.
Hardware Maintenance Services
We provide tailor-made hardware maintenance service to fulfill
customers’
needs. Other than maintenance service for hardware that is out of
warranty, we also have scheduled preventive maintenance, standby
equipment and dedicated technical support service, in order that
customers’
computer equipment is stable and reliable.
Services Outsourcing
Owing to change in market environment and grow of competitive
pressures, organizations are encountering many managing problems
such as the conflict between cost saving and quality of service.
Outsourcing IT function is a feasible mean to tackle these problems.
To fulfill customers’ needs and enhance their competitive powers,
we offer a series of services such as Helpdesk Engineer Service,
Network Administration Outsourcing and Desktop Management
Outsourcing. |
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