To maintain quality of our professionalism, we have a strong and well-qualified service team. Our engineers have qualification such as Cisco Certified Network Professionals (CCNP), Microsoft Certified System Engineers (MCSE) and SYSTIMAX/Panduit Certified Cabling Installer. We have gained a sound reputation on technical support to our customers in China.
Our Customer Service Centers has invested substantially in depot repair facilities and engineer training. It also maintains different kinds of spare parts for prompt replacement of faulty parts. We also equipped a computerized service request log system, which record all the field service history. It helps to monitor and analyze service performance and provide periodic service summary reports to customer.
Besides hardware warranty service, we offer packaged IT Outsourcing Sservice contracts to our customer for different areas of IT support.