We offer outsourcing on-site support service to customers for tackling their technical problems. We investigate, diagnose and isolate problems; moreover, we suggest solutions according to customers’ requests. Our technical support coverage includes software or system installation and upgrades. In addition, we provide dial-in helpdesk service for any telephone request.
Customers can enjoy our service in major cities of China, having same service standard. With Global Data’s multivendor capability, you can reduce or eliminate the number of service providers you need to support a broad spectrum of infrastructure products.
Our service will be provided in Service Call Unit basis. For each service request, we will deduct one or several call units from the contracted units. Customer may choose to consume the call units in either proactively or reactively.
Proactive or Periodic Technical Support
In order to fulfill customer periodic needs on computer and network management needs, customer can request our technician to provide on-site visit in weekly, biweekly or monthly basis. Scope of service includes network performance monitoring, system configuration checking, problem solving or additional service mutually agreed by both parties.
Reactive Technical Support
We provide ad-hoc basis on-site technical support service to customer, in order to solve or isolate customer IT related problem. The on-site service will be provided within our guaranteed response time?One service call unit will be deducted for each service request within office hour, no matter how many visits required to solve or to isolate that specific problem.